IT support for small business, on your terms
There are two ways to work with us: a managed IT agreement, or ad hoc support until you are ready for one.
Managed IT
We look after the whole environment: computers, user accounts, email, network, security and backup. We monitor it, keep it patched and deal with the vendors, so problems are caught before they stop work. Managed IT runs under a service level agreement (SLA).
Ad hoc support
Call when something needs fixing or setting up. You pay for the time used, with no contract and no monthly fee. When you are comfortable, a managed agreement gives better value, along with guaranteed response times and proactive support.
Either way, we cover
- Setup and support for Mac and Windows computers
- New starters, leavers and device changes
- Software updates and patching
- Licence and vendor management
- Microsoft, Google and other vendor subscriptions supplied and billed through Mac Smart, if you want one account to deal with
- Hardware and software ordered on your behalf and set up for you
- Advice on what to buy and when to replace it
Specialist services
Remote Support
Most problems fixed over a secure remote session, without a visit.
Apple and Windows
Macs, iPhones and iPads working properly inside a Windows environment.
Device Management
Macs, iPhones and iPads enrolled, configured and secured from one place.
Networking
Wi-Fi, switching and firewalls that are designed, installed and monitored.
Security
SentinelOne Singularity on every computer, monitored from our security operations centre.
Voice
3CX VoIP phone systems that work from the desk, laptop or mobile.
CCTV
Camera systems of any brand supplied, installed and connected to your network.
Backup
Layered backup for cloud services, servers, NAS and computers.
Cloud
Microsoft 365, Google Workspace and other cloud services set up, migrated and managed.
Domains and Hosting
Domain names, DNS and website hosting managed in one place.
Dental Practices
IT for dental and specialist practices, including MacPractice.
Industries we work with
We support small businesses of every kind. The ones we see most are dental and specialist practices, architects, builders and trades, graphic designers, accounting firms and NDIS providers.
Tell us what is not working.
Call 1300 622 762 or send us a message.