Frequently asked questions
Do you offer one-off support as well as managed IT?
Yes. Managed IT suits businesses that want everything looked after. One-off support is also available, charged for the time used.
Do you only support Macs?
No. Apple is our specialty, but we support Windows as well, and most of our business clients run both.
Why use Mac Smart instead of going to the Apple Store?
The Apple Store fixes Apple devices. We look after everything around them as well: your network, email, security, phones and Windows PCs. We also come to you or fix it remotely.
What areas do you cover?
On-site across Brisbane and the Gold Coast. Remote support works anywhere with an internet connection, and we have clients interstate and overseas.
How does remote support work?
For one-off help, you open our TeamViewer link and start the session. Managed clients can have TeamViewer Host installed by agreement, so we can connect without anyone needing to be at the computer.
Can you take over from our current IT provider?
Yes. We document your environment, take over the accounts and credentials, and tell you what needs attention first.
How do you look after our passwords and data?
Under our written Privacy and Data Handling Policy. Credentials are kept in hardware-encrypted vaults (Apple Keychain) and in multi-factor protected, restricted-access documentation, and are removed within 30 days if our service ends.
Do you support home users?
Yes. Individuals and households are welcome, whether it is one Mac or a house full of Apple devices.
Do you supply hardware and software?
Yes. We order it on your behalf, from Apple and other suppliers, and set it up for you. We are not a retail shop and do not hold stock.
Tell us what is not working.
Call 1300 622 762 or send us a message.